Welcome to the emamistore.com, website (the “Site”) operated by Emami Bangladesh Limited, We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy outlines how your sensitive information is stored, used and (under some conditions) published by us. The steps we have taken to protect your personal information are also clarified in this Privacy Policy. Finally, this Privacy Policy specifies the choices for your personal data to be stored, used, and disclosed. You consent to the activities described in this Policy by accessing the Website directly or via another site.

Privacy security is a matter of trust and we care for your safety. Therefore, we shall use your name and other information relating to you only in the manner provided for in this Privacy Policy. We collect information only if it is appropriate for us to do so, and we collect information only where it is important and relevant to our dealings with you.

We can only hold the records for as long as we are obliged to do so by law or for the reasons for which it has been obtained.

Without having to provide any personal information, you can visit and search the web. You remain anonymous during your visit to the Site, and we are unable to recognize you at any point unless you have an account on the Site and log in with your username and password.

1. Data that we collect

If you try to put an order with us on the Website for a product, we may gather different pieces of information. In order to process your payment on the Website and any potential later statements, we collect, archive and process your data and provide you with our services.

We may collect personal information, including, but not limited to, your name, gender, date of birth, email address, postal address, address of delivery (if different), telephone number, mobile number, fax number, payment details, details of the payment card or bank account.

We will use the information that you send to help us to process your orders and to provide you with the services and information that you request and provide through our website. In addition, we will use the details you send to maintain your account with us; check and conduct financial transactions with respect to payments made by you; audit the downloading of data from our website; optimize the appearance and/or content of our website pages and customize them for users; identify visits to our website; study the profiles of our users; give you details that we feel might be useful or that you have requested from us, including information on our goods and services; provided you have indicated that you do not have any objection to being contacted for these purposes. We may contact you by email with details of other products and services, subject to your consent. You should opt out at any time if you wish not to accept any marketing updates from us.

To deliver the product to you properly, we may pass your name and address on to a third party (for example to our courier or supplier). You must only provide us with accurate and not false details about your account and you must keep it up-to-date and inform us of changes.

Your exact order records may be stored with us, but we will not retrieve them for security reasons. However, by signing into your account on the Website, you can access this information. Here you will see the details of your completed orders, those that are open and those that will be submitted soon and control your address details, bank details (for payment purposes), and any newsletter you might have subscribed to. You accept that sensitive access data shall be handled confidentially and not made public to unauthorized third parties. If this misuse is not our fault, we cannot claim any responsibility for any misuse of passwords.

Other uses of your Personal Information

For opinion and market analysis, we can use your personal information. Your data will only be used for statistical reasons and are anonymous. At any time, you can try to opt out of this. Any responses to polls or opinion surveys that we may ask you to complete will not be distributed to third parties. It is just necessary to reveal your email address if you would like to take part in competitions. We separately save the responses to our surveys from your email address.

Other material about us, the company, our other websites, our products, and promotional ads, our emails, anything relevant to other businesses within our organization or to our business partners can even be sent to you.

Please click on the ‘unsubscribe’ option in any email we send to you if you would like not to receive any of this additional information as detailed in this paragraph (or any part of it).

We will stop sending you details as requested within 7 working days (days that are neither (i) a Friday  or Saturday nor (ii) a public holiday anywhere in Bangladesh) of receipt of your order. We will email you for clarification if your orders are unclear.

We may further anonymize and use details about users of the Website in general for numerous reasons, including the determination of the general position of users and the use of such elements of the Website or the link contained in an email to others who are registered to receive it, and the distribution of certain anonymized information to third parties, such as publishers. The anonymized data would, however, not be able to recognize you individually.

Competitions

We use the data to notify winners and promote our deals for every contest. If applicable, you will find more information in our terms of entry for the subsequent competitions.

Third Parties and Links

We can transfer your information to other businesses in our group. To aid us with all of our uses of your data set out in our Privacy Policy, we may also pass your information to our agents and subcontractors. For instance, we may use third parties to help us distribute items to you, to help us receive payment from you, to evaluate information and to provide us with marketing or customer service assistance.

For fraud prevention and credit risk mitigation purposes, we can share information with third parties. If we sell our company or part thereof, we can move our databases containing your personal information.

We do NOT sell or reveal your personal data to third parties other than as provided for in this Privacy Policy without obtaining your prior permission, unless this is appropriate for the purposes set out in this Privacy Policy, or unless we are allowed to do so by law.

The website may contain third-party ads and links to other websites or frames of other websites. Please be assured that, in compliance with our Privacy Policy, we are not responsible for the privacy policies or content of third parties or other websites, nor for any third party to whom we transmit your info.

2. Cookies

The acceptance of cookies is not a necessity to access the website. However, we would like to point out that only with the enabling of cookies is it possible to use the ‘Cart’ feature on the website and to order.

Cookies are small text files that, when you access those sites on the Website, mark your device to our server as a specific user and are saved by your Internet browser on the hard drive of your computer. These cookies will be used to remember your Internet Protocol address, save time when you are on or want to visit, the Website.

For your convenience, we only use cookies (for example, to recall who you are when you want to change your shopping cart without re-entering your email address) and not to collect or use any other details about you (for example targeted advertising). You may opt not to allow cookies from your browser, but this will limit your use of the website.

Please accept our confirmation that our use of cookies contains no personal or private information whatsoever and is virus-free.

Google Analytics, the online analytics tool offered by Google, Inc. (“Google”), is used on this website in order to help a website analyze how people access the site, Google Analytics uses cookies, which are text files stored on your computer.

The details collected by the cookie about your use of the website (including your IP address) will be transmitted to and stored on servers in the United States by Google. This information can be used by Google to assess the use of the website, to collect website activity reports for website administrators, and to include other resources related to website activity and internet use.

Google can also pass this information to third parties, as necessary by law, or where the information is processed on Google’s behalf by those third parties. Google would not link any other data owned by Google with your IP address.

Through choosing the appropriate settings on your browser, you may refuse to use cookies, but please remember that if you do so, you will not be able to use the full features of this website. Through accessing this page, you agree to Google’s collection of your information in the manner and for the reasons stated above.

3. Security

To avoid unauthorized or illegal access to or unintentional loss of, or disruption or harm to your records, we have appropriate technical and security measures in place. We collect your personal information on a safe server as we collect data from the website.

On our servers, we use firewalls. Our protection protocols indicate that, before we reveal personal details to you, we can sometimes require proof of identification. You are responsible for safeguarding your password and your computer from unauthorized entry.

4. Your rights

You have the right to request access to personal data which we can keep or process about you, if you are concerned about your data. You have the right to request us to correct, free of charge, any inaccuracies in your results. You will have the freedom at any point to ask us to avoid using your personal details for the purposes of direct marketing.